Tech Support

Looking for a smart fresher with decent communication and debugging skills for a Tech Support role. You will be part of a lean and agile team that has developed an in-house Payment Platform.As a Tech Support, you will be responsible for monitoring the platform’s performance and uptime. You will handle technical queries of our merchants through inhouse call centre.

What you will do in this role

Understand and monitor various types of alerts, metrics of the platform.
Investigate the incidents raised by the alerts, root cause it and provide a permanent fix.
Handle client’s technical queries on performance issues.
Take judicious calls on recurring alerts and guide our tech team for the relevant correction.
Document incidents reported and the action taken against them.

What you should have

Good communication skills => Good command on language + ability to convey the message precisely
Task Management => Hands on with any popular project management tools
Basic understanding of programming fundamentals such as SQL , AWS.

Educational Qualification

Bachelor’s degree or equivalent desirable, preferably in operations

Skills and experience

3- 5 years

Essential

SQL, AWS
MS Excel

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Tech Support

What you will do in this role

What you should have

Educational Qualification

Skills and experience

Essential

Location

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